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The Quality Movement and Organization Theory
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The Quality Movement and Organization Theory


© 1999 | 456 pages | SAGE Publications, Inc
The Quality Movement and Organizational Theory provides a framework within which organization theorists may learn from, reflect upon, and contribute to the development of new approaches to organizational change and improvement. The book includes contributions by researchers who have been at the forefront of assessing new quality approaches, how they work, and the conditions under which they are effective. It also draws upon other organizational scholars who reflect on current efforts and findings in an effort to better link them to existing knowledge. The book bridges the world of theory and practice, making academics aware of recent developments to improve organizational performance and exploring ways in which these efforts both contribute to and challenge current theories. Practitioners will profit from the concerns and insights of organizational scholars.
W Richard Scott and Robert E Cole
Introduction
 
PART ONE: QUESTIONS AND CONCERNS FROM ORGANIZATION THEORY: THREE FOUNDATIONAL PAPERS
James W Dean Jr and David E Bowen
Management Theory and Total Quality
Improving Research and Practice Through Theory Development  
J Richard Hackman and Ruth Wageman
Total Quality Management
Empirical, Conceptual and Practical Issues  
Sidney G Winter
Organizing for Continuous Improvement
Evolutionary Theory Meets the Quality Revolution  
 
PART TWO: THE QUALITY MOVEMENT IN AMERICA
Robert E Cole
Market Pressures and Institutional Forces
The Early Years of the Quality Movement  
George S Easton and Sherry L Jarrell
Patterns in the Deployment of Total Quality Management
An Analysis of Forty-four Leading Companies  
Linda Kaboolian
Quality Comes to the Public Sector
Karl E Weick
Quality Improvement
A Sensemaking Perspective  
 
PART THREE: STAGES AND PROCESSES IN QUALITY IMPROVEMENT
John Paul MacDuffle
The Road to "Root Cause"
Shop-Floor Problem-Solving at Three Auto Assembly Plants  
Nelson P Repenning and John D Sterman
Getting Quality the Old-Fashioned Way
Self-Confirming Attributions in the Dynamics of Process Improvement  
George S Easton and Sherry L Jarrell
The Effects of Total Quality Management on Corporate Performance
An Empirical Investigation  
Kim S Cameron and Carole K Barnett
Organization Quality as a Cultural Variable
An Empirical Investigation of Quality Cultures  
Tomoko Hamada
Quality as a Cultural Concept
Messages and Meta-Messages  
 
PART FOUR: CONDITIONS AND CONTINGENCIES AFFECTING QUALITY DEVELOPMENT
Kathleen M Sutcliffe, Sim B Sitkin and Larry D Browning
Tailoring Process Management to Situational Requirements
Beyond the Control and Exploration Dichotomy  
Andrew B Hargadon and Kathleen M Eisenhart
Speed and Quality in New Product Development
An Emergent Perspective on Continuous Organizational Adaptation  
Casey Ichniowski and Kathryn Shaw
Quality Improvement Practices and Innovative HRM Practices
New Evidence on Adoption and Effectiveness  
David I Levine and Kathryn Shaw
The Incentives of Quality and the Quality of Incentives
Quality Improvement and Incentive Pay for Frontline Workers  
Thomas A Kochan and Saul Rubinstein
Human Resource Policies and Quality
From Quality Circles to Organizational Transformation  

". . .the book stands as a strong beginning towards establishing a comprehensive organizational theory of quality management." 

Stephen B. Knouse
University of Lousiana at Lafayette

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