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Total Quality Management
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Total Quality Management
Concepts, Strategy and Implementation for Operational Excellence

  • Sunil Sharma - Professor, Faculty of Management Studies, University of Delhi.

July 2018 | 484 pages | SAGE Publications Pvt. Ltd

This textbook discusses total quality management (TQM) as a strategy rather than just a technique and provides a comprehensive overview of how TQM helps in attaining operational and business excellence, leading to customer satisfaction.

Total Quality Management: Concepts, Strategy and Implementation for Operational Excellence elaborates upon the interface of total quality (TQ) with a wide spectrum of activities such as designing, purchasing, manufacturing, process control, systems installation and maintenance, and service delivery. It broadly covers the core concepts, tools, techniques and cross-functional linkages of TQM with other operational domains. The book also demonstrates how quality management systems (QMS) should be effectively integrated with factors related to the environment, safety and maintenance to ensure business continuity, sustainability and social accountability.

Besides catering to the needs of students of management and engineering in South Asia, the book would also be useful for corporate practitioners and TQM professionals.

Key Features

• Detailed coverage of the management of planning, designing, controlling and improving quality in products and services

• Industry insights to TQM practices and implementation spread throughout the chapters in the form of snapshots

• Dedicated chapters on the Six Sigma approach to quality and toolkit for TQM
 
Foreword
 
Preface
 
Acknowledgements
 
TQM: Evolution, Models and Frameworks
 
Evolution of Total Quality Management
 
Total Quality Loop– Existing Work on Total Quality and Total Quality Management
 
Classical Approaches to TQM
 
Developed Models of TQM
 
The Contemporary TQM and Business Excellence Models
 
TQM and Design
 
Basic Design Concepts and TQM
 
Measurement System Evaluation
 
Design Assurance and TQM
 
Design Validation and Review
 
Failure Mode and Effect Analysis (FMEA) and Fault Tree Analysis (FTA)
 
Design for Robustness—Taguchi’s Approach
 
Basic Statistical Concepts
 
Testing of Hypothesis
 
Normal Distribution
 
The t-Distribution
 
The Chi-Square Distribution
 
The F-test
 
Basic Terms and Definitions of Design of Experiments
 
Completely Randomised Design
 
Randomised Block Design (RBD)
 
Factorial Designs
 
Fractional Factorial
 
Examples of Applications of Design of Experiments
 
Benchmarking
 
Value Analysis (VA)
 
The Design for Six Sigma (DFSS) Approach
 
Measures of Design Quality
 
TQM and Organisation
 
The Japanese vs. the American Approach
 
The Humanistic aspects of TQM
 
Leadership for Quality
 
The Strategic Quality Planning
 
TQM and Purchasing and Supply Management
 
Sourcing Total Quality
 
Lead-Time Reduction with Suppliers
 
Process Improvement with Suppliers
 
Continuous Improvement of Suppliers
 
Supplier Quality Information System
 
Vendor Qualification and Vendor Development Programme
 
Total Quality and Supply Chain
 
Statistical Process Control
 
Introduction
 
Sources of Variation
 
Statistical Process Control
 
Process Capability
 
Acceptance Sampling
 
The Six Sigma Approach
 
Introduction
 
Six Sigma Approach: Various definitions
 
Six Sigma: The Statistical Basis
 
The Six Sigma Metrics
 
Cost of Quality (COQ)
 
Six Sigma Tools and Implement Methodologies
 
Six Sigma Tools
 
The DMAIC Methodology
 
Six Sigma Roles and Responsibilities
 
Business Results Post-implementation of Six Sigma
 
TQM and Advanced Manufacturing Technology and Systems
 
Advance Manufacturing Technology (AMT)
 
TQM and Total Preventive Maintenance (TPM)
 
TQM and Total Safety Systems (TSS)
 
TQM and Just-in-Time (JIT)
 
TQM and Lean Production
 
TQM and the Customer
 
Customer: The Ultimate Inspector
 
Customer Satisfaction Measurements (CSM)
 
Some Customer Satisfaction Determinants
 
TQM and Product Liability
 
TQM in Services
 
Toolkit for TQM
 
Q-7 Tools
 
New Q-7 Tools
 
Quality Function Deployment
 
Quality Management Systems (QMS)
 
Difference Between ISO 9000 and TQM Approaches
 
Quality Management System (QMS)
 
ISO 9000: General
 
The IS0 9000 (Revised): Standards
 
The QS-9000 System
 
Quality Audits
 
Concurrent Implementation of QMS, EMS and OHSAS: Integrated Management Systems
 
The Environmental Management System (EMS); ISO 14000 Standards
 
BCMS—Business Continuity Management System
 
Information Security System Standards; ISO 27001
 
Social Accountability Standards (SA8000)
 
WHO-GMP Standards
 
HAZOP AND HACCP
 
Concurrent Implementation of QMS, EMS and OHSAS with TPM
 
A Case for Unification of Safety, Health, Environment, Maintenance and Quality Management Systems
 
Index

Supplements

Key features

·  Detailed coverage of the management of planning, designing, controlling and improving quality in products and services

· Industry insights to TQM practices and implementation spread throughout the chapters in the form of snapshots

· Dedicated chapters on the Six Sigma approach to quality and toolkit for TQM


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Paperback
ISBN: 9789351502814
$40.00