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Unlocking E-Government Potential
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Unlocking E-Government Potential
Concepts, Cases and Practical Insights


July 2018 | 380 pages | SAGE Publications Pvt. Ltd
Unlocking E-Government Potential: Concepts, Cases and Practical Insights provides a conceptual and empirical basis for understanding the potential of e-government and practical insights for implement-action of e-government at local, state or national level.

The author provides an overview of global experience in implementing e-government, explores the potential impact of e-government on cost of access, quality of service and quality of governance for citizens and businesses and analyzes the potential impact of e-government on transparency and corruption. Different stages in the life cycle of an e-government project with best practices in project conceptualization, design and implementation and specific focus on managing change is brought out in the book. It also provides practical guidelines for the creation of a country-level strategy and implementation plan and discusses a strategy for making e-government work for the poor.

The book also presents ten case studies of e-government applications covering the whole range-serving different types of clients; focusing on different purposes (improving service delivery, transparency, increasing tax revenue, controlling government expenditure); and built by different tiers of government. Cases explain the application context, new approaches embodied in the e-government application, challenges faced during implementation, benefits delivered and costs incurred. The book integrates the many different perspectives of discussing e-government-technical perspective, public administration perspective, economic perspective and managerial perspective.

Preface  
Introduction  
E-Government: Definition and Scope  
E-Government in the Context of Developing Countries  
Potential Benefits of E-Government for Key Stakeholders  
Impact of E-Government on Transparency and Corruption  
Guidelines for Implementing Projects Successfully  
Guidelines for Designing a Countrywide Strategy for E-Government  
Making E-Government Work for Rural Citizens  
A Framework and Methodology for Impact Assessment  
Case Studies on Government to Citizen Applications in E-Government  
Case Studies on Government to Business Applications in E-Government  
Case Studies on G2G Applications in E-Government  
Guidelines for Design and Implementation of an E-Government Portal  
E-Government: The Way Ahead  
Bibliography  
Index  

The book goes deep into understanding and analyzing the issues linked to the successful planning, implementation, and impact creation for e-government projects. Not only is it an extremely important resource for researchers, it is also important for all decision-makers in the realm of e-government. Most importantly, the book introduces and discusses a very critical component for e-government – i.e., measuring impacts.

Vikalpa

Unlocking E-Government Potential is based on the analysis of impact of dozens of projects from India and case studies from many developing countries, where e-government has been implemented to address social and economic development challenges…These e-government applications, if implemented successfully, can help transform the nation and benefit the citizens. The book can be very useful for the professionals, academics, and students working in the area of e-governance in India and elsewhere.

The Tribune

The book will interest management professionals, those with a background of public administration and students dealing with academic courses on e-governance.

Organiser

[The book] is a concise and to-the-point discussion about some of the pertinent issues like plan-governance initiatives. This book should therefore be of relevance to practitioners, academics, and students working in the area e-governance in India and elsewhere. This book has a number of examples and case studies. The majority of these examples come from the real-life experience of the author during his involvement in vari­ous projects, which makes the content of the book ex­ceptionally rich….. This book has an exhaustive bibliogra­phy that will definitely help the practitioners, but more so the researchers, working in the area of e-governance. Overall, the book goes deep into understanding and analysing the issues linked to the successful planning, implementation, and impact creation for e-government projects. Not only is it an extremely important resource for researchers, it is also important for all decision-mak­ers in the realm of e-government. Most importantly, the book introduces and discusses a very critical component for e-government - i.e., measuring impacts. Not much work has been done in this area.

Vikalpa

A useful read for any student of policy-making in an increasingly technology-driven world, the book attempts to make a strong case for ICT to be considered as essential as other forms of infrastructure.

The Hindu

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ISBN: 9788178299280
$27.99

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