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Using Conflict in Organizations
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Using Conflict in Organizations

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August 2012 | 240 pages | SAGE Publications Ltd
Using Conflict in Organizations challenges the common assumption that conflict in groups and organizations is detrimental to performance. It offers an alternative perspective by presenting the scarce but accumulating knowledge on how conflict can enhance individual achievement, the quality of group decision making, and the productivity in organizations. Part one of the book provides a general framework that explicitly links conflict to performance and from which this relationship can be understood. The second and third parts build on and illustrate this framework in a series of thematic chapters. Part two focuses on performance and intragroup conflict, covering topical areas such as dissent, groupthink, and strategic decision making. Part three deals with the performance-enhancing effects of intergroup conflict and addresses issues such as collective negotiation and diversity management. The final section of the book focuses on applications and intervention strategies that can stimulate conflict in ways that will enhance performance in groups and organizations. Offering a new perspective on conflict in groups and organizations, based on fundamental and field research, Using Conflict in Organizations will be required reading for academics, advanced students, and practitioners in management, organizational behavior, and organizational psychology.
 
Introduction
Conflict and Performance: Benefits for Groups and Organizations  
 
PART ONE: CONFLICT MANAGEMENT AND PERFORMANCE
Carsten K W de Dreu
Productive Conflict
The Importance of Conflict Management and Conflict Issue  
Dean Tjosvold
Conflict within Interdependency
Its Value for Productivity and Individuality  
Evert van de Vliert et al
The Effectiveness of Mixing Problem Solving and Forcing
 
PART TWO: WITHIN-GROUP CONFLICT AND PERFORMANCE
Marlene E Turner and Anthony R Pratkanis
Mitigating Groupthink by Stimulating Constructive Conlflict
Carsten K W de Dreu and Nanne K De Vries
Minority Dissent in Organizations
Karen A Jehn
Affective and Cognitive Conflict in Work Groups
Increasing Performance through Value-Based Intragroup Conflict  
Allen A Amason and David M Schweiger
The Effects of Conflict on Strategic Decision Making Effectiveness and Organziational Performance
 
PART THREE: BETWEEN-GROUP CONFLICT AND COMPETITION
Gary A Bornstein and Ido Erev
The Enhancing Effect of Intergroup Competition on Group Performance
Peter J D Carnevale and Tahira M Probst
Good News about Competitive People
Linda L Putnam
Productive Conflict
Negotiation as Implicit Coordination  
Anne Donnellon and Deborah M Kolb
Constructive for Whom? The Fate of Diversity Disputes in Organizations
 
PART FOUR: DESIGNING INTERVENTIONS: TOWARDS APPLICATIONS
Robert A Baron
Positive Effects of Conflict
Insights from Social Cognition  
Ron Fisher
Third Party Consultation as the Controlled Stimulation of Conflict
Evert van de Vliert
Enhancing Performance by Conflict-Stimulating Intervention

`This book contributes significantly to understanding the integrated topic of conflict and performance...the book provides a real review of how to use conflict in organizations' - International Journal of Selection and Assessment

`Using Conflict in Organizations is an excellent empirical reference text' - Management Learning

`The authors are of impeccable academic standing. The editorship is thorough and concise. The work presented is stimulating and current' - Therapeutic Communities


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