Administration and Management in Criminal Justice

A Service Quality Approach

NEW TO THIS EDITION: 

• Examinations of current concerns and management trends in criminal justice agencies make readers aware of the types of issues they may face, such as workplace bullying, formal and informal leadership, inmate-staff relationships, fatal police shootings, and more.
• Increased discussions of a variety of important topics spark classroom debate around areas such as homeland security–era policing, procedural justice, key court personnel, and private security changes.
• Expanded coverage of technology in criminal justice helps readers see how technology such as cybercrime, electronic monitoring and other uses of technology in probation and parole, body-worn cameras, and police drones have had an impact on the discipline. 
• Updated Career Highlight boxes demonstrate the latest data for each career presented. 
• More than half the book has been updated with new case studies to offer readers current examples of theory being put into practice.  
• Nine new In the News articles include topics such as
  • Recent terrorist attacks 
  • Police shootings    
  • Funding for criminal justice agencies    
  • New technology, such as police drones and the use of GPS monitoring devices on sex offenders   
  • Cybercrime, cyberattacks, and identity theft 
• Updated references, statistics, and data present readers with the latest trends in criminal justice
  
  

KEY FEATURES: 

• In the News boxes present current events that readers can relate to, making it easier to see the practical implications of chapter concepts. 
• Career Highlights boxes give readers an insight on the various types of jobs in management and administration in the criminal justice field. 
• Case studies at the end of each chapter allow readers to apply the information they have learned in a situation similar to what is likely to occur in the field of criminal justice. 
• Comprehensive coverage that includes a range of theoretical perspectives in criminal justice management to address both closed and open-system approaches from a service quality approach.