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Business and Professional Communication
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Business and Professional Communication
KEYS for Workplace Excellence

Fifth Edition
Available with:
Learning platform
February 2023 | 456 pages | SAGE Publications, Inc
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Organized around the transition from student to professional life, Business and Professional Communication, Fifth Edition gives readers the tools they need to move from interview candidate to team member to leader. Coverage of new communication technology and social media, and an emphasis on building skills for business writing and presentations help students gain a deeper understanding of the role of communication in successfully handling situations like job interviewing, providing feedback to supervisors, and working in teams.
 
Part I. Beginning Communication Principles
 
Chapter 1. Business and Professional Excellence in the Workplace
 
Chapter 2. Verbal and Nonverbal Communication
 
Chapter 3. Listening
 
Part II. Entering the Workplace
 
Chapter 4. Résumés, Interviews, and Negotiation
 
Chapter 5. Getting To Know Your Diverse Workplace
 
Part III. Developing In the Workplace
 
Chapter 6. Interpersonal Communication at Work
 
Chapter 7. Strengthening Teams and Conducting Meetings
 
Part IV. Excelling In the Workplace
 
Chapter 8. Technology in the Workplace
 
Chapter 9. Business and Professional Writing
 
Chapter 10. Leadership and Conflict Management
 
Part V. Presenting In the Workplace
 
Chapter 11. Informing and Persuading
 
Chapter 12. Speech Design
 
Chapter 13. Delivering a Speech with Professional Excellence
 
Part VI. Surviving In the Workplace
 
Chapter 14. Work–Life Balance
 
Epilogue: Communication Is Work
 
References
 
Glossary
 
Index
 
About the Authors

Supplements

Instructor Resource Site
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LMS cartridge included with this title for use in Blackboard, Canvas, Brightspace by Desire2Learn (D2L), and Moodle

The LMS cartridge makes it easy to import this title’s instructor resources into your learning management system (LMS). These resources include:
  • Test banks
  • Editable chapter-specific PowerPoint® slides
  • Sample course syllabi
  • Lecture notes
  • All tables and figures from the textbook
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You can still access the online resources for this title via the password-protected Instructor Resource Site.
Key features
NEW TO THIS EDITION:
  • The new edition is available in Sage Vantage, an intuitive learning platform that integrates quality Sage textbook content with assignable multimedia activities and auto-graded assessments to drive student engagement and ensure accountability. Unparalleled in its ease of use and built for dynamic teaching and learning, Vantage offers customizable LMS integration and best-in-class support. Learn more.
  • Updated photo program in each chapter helps students see themselves in a variety of business and professional contexts.
  • Updated Ethical Connection and Tools for Professional Excellence encourage critical thinking and application of content to work life.
  • The revised “KEYS” feature connects reader to a variety of business and professional contexts across industries.
  • Updated examples exist throughout the textbook, reflective of how our world of work has changed based on current events such as the COVID-19 pandemic.
KEY FEATURES:
  • Compelling narratives introduce students to each chapter with a contemporary example drawn from the real world.
  • The KEYS organizing theme includes the following features:
    • Know Yourself self-assessments and inventories;
    • Evaluate the Professional Context sections encourage application of knowledge to a variety of professional contexts and situations;
    • Your Communication Interaction features focus on making competent communication choices and selecting the appropriate communication channel;
    • Step Back and Reflect sections present challenges and dilemmas in business and professional contexts, promoting analysis of what went wrong in specific situations.
  • Ethical Connection features emphasize ethics, a foundation of business and professional excellence, in all chapters by connecting a topic to an ethical perspective.
  • Tools for Professional Excellence feature focuses on communication skills development, career tips, and practical strategies for contexts related to business and professional communication, social media, and technology
  • End of chapter Executive Summary promotes reading comprehension and serves as guide to help connect chapter concepts to chapter objectives.
  • Discussion questions build students’ critical thinking skills and help generate classroom discussion.
Vantage Reference: 
Business and Professional Communication- Vantage Learning Platform

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