Human Services as Complex Organizations
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Human Services as Complex Organizations

Second Edition


© 2010 | 608 pages | SAGE Publications, Inc

"Hasenfeld has done it again. An excellent collection of essays on many of the most important trends and issues involving human service organizations."
—Mayer N. Zald, Professor (emeritus), Sociology, Social Work, and Management, University of Michigan

The Second Edition of this best-selling text provides a comprehensive and state-of-the-art perspective on human service organizations. This vanguard collection weaves the latest theoretical and empirical studies in macro theory with contemporary examples from hospitals, schools, social service organizations, mental health centers, and public welfare agencies. Blending theory with application, this outstanding anthology highlights the moral choices and accomplishments made by human service organizations.

Key Features of This Edition

  • Presents the latest theoretical and empirical studies on human service organizations, offering students key analytical tools to study and understand human behavior in various contexts.
  • Introduces important new topics, such as the impact of the policy environment, emotional labor, and advocacy
  • Offers students a new perspective with original studies on organizational ideologies, conditions of work, structuration of service technologies, diversity, and discretion.

Intended Audience
This exceptional compilation of the best theoretical and empirical studies on human service organizations is indispensable to graduate students and scholars of organization studies, organizational behavior, and Human Behavior in the Social Environment.

Yeheskel Hasenfeld
Chapter 1: Introduction
 
PART I: UNDERSTANDING HUMAN SERVICE ORGANIZATIONS
Yeheskel Hasenfeld
Chapter 2: The Attributes of Human Service Organizations
Eve Garrow and Yeheskel Hasenfeld
Chapter 3: Theoretical Approaches to Human Service Organizations
 
PART II: SOCIAL POLICY AND ORGANIZATIONAL RESPONSES
Evelyn Z. Brodkin
Chapter 4: Human Service Organizations and the Politics of Practice
Kirsten A. Grønbjerg
Chapter 5: The U.S. Nonprofit Human Service Sector: A Creeping Revolution
Yeheskel Hasenfeld
Chapter 6: Organizational Forms as Moral Practices
 
PART III: ORGANIZATION-ENVIRONMENT RELATIONS
Debra C. Minkoff
Chapter 7: The Emergence of Hybrid Organizational Forms: Combining Identity-Based Service Provision and Political Action
Steven Rathgeb Smith
Chapter 8: The Political Economy of Contracting and Competition
Keith G. Provan and H. Brinton Milward
Chapter 9: A Preliminary Theory of Interorganizational Network Effectiveness: A Comparative Study of Four Community Mental Health Systems
 
PART IV: ORGANIZATIONAL LEADERSHIP, IDEOLOGIES, AND CULTURE
Hillel Schmid
Chapter 10: Leadership Styles and Leadership Change in Human and Community Service Organizations
Patricia Yancey Martin
Chapter 11: Rape Crisis Centers: Helping Victims, Changing Society
Anthony L. Hemmelgarn, Charles Glisson, and Lawrence R. James
Chapter 12: Organizational Culture and Climate: Implications for Services and Intervention Research
 
PART V: SERVICE TECHNOLOGIES, CONDITIONS OF WORK, AND EMOTIONAL LABOR
Brenda D. Smith
Chapter 13: Service Technologies and the Conditions of Work in Child Welfare
Jodi R. Sandfort
Chapter 14: Human Service Organizational Technology: Improving Understanding and Advancing Research
Mary Ellen Guy, Meredith A. Newman, Sharon H. Mastracci, and Steven Maynard-Moody
Chapter 15: Emotional Labor in the Human Service Organization
 
PART VI: ORGANIZATIONAL DIVERSITY
Celeste Watkins-Hayes
Chapter 16: Human Services as “Race Work”? Historical Lessons and Contemporary Challenges of Black Providers
Michàlle E. Mor Barak and Dnika J. Travis
Chapter 17: Diversity and Organizational Performance
 
PART VII: WORKER-CLIENT RELATIONS
Michael R. Sosin
Chapter 18: Discretion in Human Service Organizations: Traditional and Institutional Perspectives
Yeheskel Hasenfeld
Chapter 19: Worker-Client Relations: Social Policy in Practice
 
PART VIII: ORGANIZATIONAL DETERMINANTS OF SERVICE EFFECTIVENESS
Toorjo Ghose
hapter 20: Linking Organizational Factors to Substance Abuse Treatment Outcomes: Multilevel Correlates of Treatment Effectiveness
 
PART IX: ORGANIZATIONAL CHANGE AND INNOVATION
Hillel Schmid
Chapter 21: Organizational Change in Human Service Organizations: Theories, Boundaries, Strategies, and Implementation
Kristina Jaskyte
Chapter 22: Innovation in Human Service Organizations
 
PART X: ADVOCACY AND SOCIAL CHANGE
Jennifer E. Mosley
Chapter 23: The Policy Advocacy Role of Human Service Nonprofits: Incentives, Involvement, and Impact
Megan Meyer
Chapter 24: Social Movement Service Organizations: The Challenges and Consequences of Combining Service Provision and Political Advocacy

User friendly introduction to the field

Comprehensive yet not overwhelming

Dr John Robbins
Marriage and Family Therapy, Argosy University-Salt Lake City
May 11, 2012

Additional reading reference for students.

Dr SHOWA OMABEGHO
Social Work , OKLAHOMA UNIV TULSA
July 14, 2011

Not centered on urban community-based nonprofit organizations

Melvin Delgado
Social Work Dept, Boston University
February 24, 2010
Key features
  • Latest theories and research on human service organizations
  • The impact of the policy environment
  • Use of Discretion
  • Emotional Labor
  • Conditions of Work
  • Advocacy and Social Change

 


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ISBN: 9781412956949