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Program Evaluation and Performance Measurement
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Program Evaluation and Performance Measurement
An Introduction to Practice

Third Edition


October 2018 | 568 pages | SAGE Publications, Inc
Program Evaluation and Performance Measurement offers a conceptual and practical introduction to program evaluation and performance measurement for public and non-profit organizations. The authors cover the performance management cycle in organizations, which includes: strategic planning and resource allocation; program and policy design; implementation and management; and the assessment and reporting of results.

The Third Edition has been revised to highlight the current economic, political, and socio-demographic context within which evaluators are expected to work, and includes dynamic public policy exemplars such as the evaluation of body-worn police cameras.  

“Finally, a text that successfully brings together quantitative and qualitative methods for program evaluation.”  
  
–Kerry Freedman, Northern Illinois University

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Chapter 1: Key Concepts and Issues in Program Evaluation and Performance Management
Introduction  
Policies and Programs  
Key Concepts in Program Evaluation  
Example: Evaluating a Police Body-Worn Camera Program in Rialto, California  
Ten Key Evaluation Questions  
The Steps in Conducting a Program Evaluation  
Summary  
Discussion Questions  
References  
 
Chapter 2: Understanding and Applying Program Logic Models
A Basic Logic Modeling Approach  
Working with Uncertainty  
Program Objectives, and Program Alignment with Government Goals  
Program Theories and Program Logics  
Logic Models that Categorize and Specify Intended Causal Linkages  
Constructing a Logic Model for Program Evaluation  
Logic Models for Performance Measurement  
Strengths and Limitations of Logic Models  
Summary  
Discussion Questions  
Appendices  
References  
 
Chapter 3: Research Designs for Program Evaluations
Introduction  
Our Stance  
What is Research Design?  
Why Pay Attention to Experimental Design?  
Using Experimental Designs to Evaluate Programs  
Defining and Working with the Four Basic Kinds of Threats to Validity  
Quasi-Experimental Designs: Navigating Threats to Internal Validity  
Non-Experimental Deisgns  
Testing the Causal Linkages in Program Logic Models  
Research Designs and Performance Measurement  
Summary  
Discussion Questions  
Appendices  
References  
 
Chapter 4: Measurement for Program Evaluation and Performance Monitoring
Introduction  
Introducing Reliability and Validity of Measures  
Units of Analysis and Levels of Measurement  
Sources of Data in Program Evaluations and Performance Measurement Systems  
Using Surveys to Estimate the Incremental Effects of Programs  
Survey Designs Are Not Research Designs  
Validity of Measures, and the Validity of Causes and Effects  
Summary  
Discussion Questions  
References  
 
Chapter 5: Applying Quantitative Evaluation Methods
Introduction  
Comparing and Contrasting Different Approaches to Qualitative Evaluations  
Qualitative Evaluations Designs: Some Basics  
Designing and Conducting Qualitative Program Evaluations  
Assessing the Credibility and Generalizability of Qualitative Findings  
Connecting the Qualitative Evaluation Methods to Performance Measurement  
The Power of Case Studies  
Summary  
Discussion Questions  
References  
 
Chapter 6: Needs Assessments for Program Development and Adjustment
Introduction  
Steps in Conducting Needs Assessments  
Needs Assessment Example: Community Health Needs Assessment in New Brunswick  
Summary  
Discussion Questions  
Appendices  
References  
 
Chapter 7: Concepts and Issues in Economic Evaluation
Introduction  
Three Types of Economic Evaluation  
Economic Evaluation in the Performance Management Cycle  
Historical Developments in Economic Evaluation  
Cost-Benefit Analysis  
Cost-Efective Analysis  
Cost-Utility Analysis  
Cost-Benefit Analysis Example: The High/Scope Perry Preschool Program  
Strengths and Limitations of Economic Evaluation  
Summary  
Discussion Questions  
References  
 
Chapter 8: Performance Measurement as an Approach to Evaluation
Introduction  
The Current Imperative to Measure Performance  
Performance Measurement for Accountability and Performance Improvement  
Growth and Evolution of Performance Measurement  
Metaphors that Support and Sustain Performance Measurement  
Comparing Program Evaluation and Performance Measurement Systems  
Summary  
Discussion Questions  
References  
 
Chapter 9: Design and Implementation of Performance Measurement Systems
Introduction  
The Technical/Rational View and the Political/Cultural View  
Key Steps in Designing and Implementing A Performance Measurement System  
Performance Measurement for Public Accountability  
Summary  
Discussion Questions  
Appendix A: Organizational Logic Models  
References  
 
Chapter 10: Using Performance Measurement for Accountability and Performance Improvement
Introduction  
Using Performance Measures  
Rebalancing Accountability-Focused Performance Measurement Systems to Increase Performance Improvement Uses  
When Performance Measurement Systems De-Emphasize Outputs and Outcomes: Performance Management Under Conditions of Chronic Fiscal Restraint  
Summary  
Discussion Questions  
References  
 
Chapter 11: Program Evaluation and Program Management: Joining Theory and Practice
Introduction  
Internal Evaluation: Views from the Field  
Building an Evaluative Culture in Organizations: An Expanded Role for Evaluators  
Striving for Objectivity in Program Evaluations  
Criteria for High-Quality Evaluations  
Summary  
Discussion Questions  
References  
 
Chapter 12: The Nature and Practice of Professional Judgement in Program Evaluation
Introduction  
The Nature of the Evaluation Enterprise  
Ethical Foundations of Evaluation Practice  
Ethical Guidelines for Evaluation Practice  
Understanding Professional Judgement  
Improving Professional Judgement in Evaluation  
The Prospects for an Evaluation Profession  
Summary  
Discussion Questions  
Appendix  
References  

Supplements

Student Study Site

The open-access Student Study Site includes the following:

  • Access to full-text SAGE journal articles that have been carefully selected to support and expand on the concepts presented in each chapter is included.

Instructor Teaching Site

Password-protected Instructor Resources include the following:

  • Editable, chapter-specific Microsoft® PowerPoint® slides offer you complete flexibility in easily creating a multimedia presentation for your course.
  • Test banks provide a diverse range of pre-written options as well as the opportunity to edit any question and/or insert your own personalized questions to effectively assess students’ progress and understanding.
  • Chapter activities and cases offer lively and stimulating ideas for practical application of the concepts. Activities include case information to complete “tasks” and can apply to individual or group projects, in and out of class.
  • Tables and figures from the printed book are available in an easily-downloadable format for use in papers, hand-outs, and presentations.
  • Access to full-text SAGE journal articles that have been carefully selected to support and expand on the concepts presented in each chapter is included.

“Finally, a text that successfully brings together quantitative and qualitative methods for program evaluation.”

Kerry Freedman
Northern Illinois University

“This book provides a good balance between the topics of measurement and program evaluation, coupled with ample real-world examples of application. It breaks down the materials and it is easy to follow, which provided my students with main points related to measurement and program evaluation. In addition, this book emphasizes both quantitative and qualitative evaluation methods. The discussion questions and cases are good and can be useful in class and for homework assignments.”

Mariya Yukhymenko
California State University Fresno
Key features

NEW TO THIS EDITION:

  • A current exemplar on evaluations of police body-worn camera programs is woven throughout the text to provide readers with a multi-faceted (theoretical, methodological, contextual) examination of this body of evaluation studies.

  • Ethics are presented as a critical component of being a competent evaluator, which the authors link to developing professional judgement skills.

  • New research that shows how to develop and implement balanced performance measurement systems wherein performance information is used internally to foster opportunities to learn (and improve performance).

  • Reorganized chapters improve their flow, simplify the language, and include more examples, updated discussion questions, and current references.



KEY FEATURES:

  • Dual coverage demonstrates how program evaluation and performance measurement are complementary ways of supporting evidence-based management and decision making.
  • A focus on qualitative and quantitative program evaluations and needs assessments, as well as constructing and implementing performance measurement systems, offers a balanced perspective.
  • Reader-friendly checklists underscore key points.

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ISBN: 9781506337067
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