The Handbook explores the challenges of managing in a human services context; managing for performance through positive work cultures, leadership, and information; developing and empowering diverse staff to deliver high quality, culturally relevant services; building agency governance, planning, and financial infrastructures that support effective services; and engaging key constituencies to shape policies and interagency collaborations. A final section looks at future challenges for managers and the role of education in preparing practitioners for careers in this field. The Handbook is accompanied by an Instructor's Manual.
- Focuses on how policy, organization, and ideology in the human services shape the practice of management
- Explores the particular knowledge and skills needed to be successful as managers in human services
- Considers ways in which human services workers, including women and persons of color, are developed and empowered to perform at a high level in delivering services to clients
- Covers timely topics within social welfare, including diversity, social justice, evidence-based practice, and ethics
- Offers increased attention to managing in the external environment, including planning, governance, and financial issues
- Includes cases, exercises, summary tables, and Internet resources, as well as Part Introductions, written by the editor, that provide an overview of the chapters and show how they relate to one another.